Return Policy

What is the KALNARAGIS Return Policy?

If you have received a damaged item or it does not match the description provided by the KALNARAGIS, you can return it to the KALNARAGIS and get a replacement within 10 days of delivery at no extra cost.

Please contact us with your replacement request within 10 days from the date of delivery of the product. Once the KALNARAGIS accepts the return request, the item will be recalled and a replacement will be shipped to you.

– If you have received a damaged or defective product, you can return it to get a replacement within 5 days of delivery at no extra cost.

Please contact us with a replacement request within 10 days of delivery. The item will be recalled and a brand new replacement will be shipped to you at no extra cost.

In case of damaged or defective KALNARAGIS products

Please contact us with your exchange request within 10 days from the date of delivery. The original item will be recalled and an exchange will be shipped to you.

The product should be returned in its actual condition at the time of delivery. Retain original tags and accessories.

Branded packaging should be returned in an undamaged condition with the product.

What are the conditions for initiating a return?

– Damages due to misuse of product are not covered under the policy. Consumable items that have been used. Products with tampered or missing serial numbers are likewise ineligible.

– ‘Damage’ or ‘defect’ is as defined under the manufacturer’s warranty. Please return the item in the actual condition you received it with all its original packaging and accessories.

– Replacement can be for the entire product or part(s) of the product subject to availability of the same.

How do I return an item purchased on www.kalnaragis.com?

To return an item purchased on www.kalnaragis.com , please refer to the corresponding return policy of the KALNARAGIS You can then contact us for initiating the return.

We strongly recommend that returns are sent by “insured registered delivery” and the original proof of posting is kept.
Please note that we are not responsible for return postage other than for incorrectly supplied, defective or damaged Goods. Return postage for Goods returned for any other reason shall be solely at your cost and we will not be liable for any losses incurred should the goods returned be lost or go missing.

Please note that, once opened and or used, products cannot be returned to us unless the item is faulty. We will not refund your order unless the item/(s) is in the original sealed condition upon return.

Please include a copy of your invoice in the return package, or a note with your name, address, and telephone number.

We would appreciate a short explanation (although not necessary) as to the reason for your return. Your feedback helps us to understand the needs and concerns of our valued customers and assists us in developing better products.

How do I cancel an order ONLINE?

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In case your product has been shipped but has not yet been delivered, to cancel Contact Us.

Unfortunately, an order cannot be cancelled in case a delivery has already been made.

Any order refused on delivery will be charged at a standard rate of £15.00. Any order returned by the customer and paid by the customer will be refunded up to a maximum amount of £5.00. If an order is returned to us due to an incorrect address, refusal of order, no access to property etc, then all redelivery”s will be subject to a £5.00 redelivery charge.

How long will it take to process my cancellation request?

Once you request the cancellation of your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same.

However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by KALNARAGIS.

What are the modes of refund available after cancellation?

In order to confirm cancellation of your order, you need to indicate your refund preference.

Following is the mode of refund:

The money will be refunded back to the payment mode/account that was originally used to make the transaction.

Please note that we are not responsible for return postage other than for incorrectly supplied, defective or damaged Goods.

Please note that, once opened and or used, products cannot be returned to us unless the product is faulty or broken.

We are happy to accept local return orders at our MB Kalnaragis . Please bring your receipt along with your returned items. Please note that returns can only be accepted if ordered within the last 10 days.

Direct Contact For Cancellations And Returns Policy:

Write us to info@kalnaragis.com
or call on +37063105527 for more details about the Cancellations And Returns Policy.
Address for local return : Parko g.8, Samantonys , Ukmerges raj. LT20274